The Temple

I am very happy with the color and cut I got today. First time going, with a living social deal, just want to try something different....

What a nice surprise! The place is awesome and easy to find, and atmosphere is very friendly. I asked for a phase 2 student, she's very sweet and listen to me carefully, and very gentle...

Understand they're still students, and knowing what you really want is the key to success. You get what you paid for and all the attention. (Usually the good stylist would juggle between 2-3 clients, which I'm not very happy about.) Even today my stylist is shy, don't talk much, but I'm happy with the end result.

I would not recommend going here. I asked 3 to 4 times if they could do a layered bob cut. Was repeating assured no problem. That was not all what was done. Poor customer service, terrible communication skills. Just be honest, say you don't know how to do that. Gaslighted me when I expressed disappointment. Would never go back.

What an awesome salon. As a first time client I couldn't be happier. I had Erin- level 2 student who needed no help on cut or color (that I knew of anyway) and it turned out gorgeous! My teen daughter is getting highlights here now too and she's bonding with her stylist. The products smell amazing. The wash was really relaxing. I wouldn't hesitate booking and getting your hair done. They clearly know what they are doing.

If I had written this review even a month ago it would have been glowing as I've been using Paul Mitchell for ten years (five of them at The Temple). Two weeks ago I had an appointment to get my hair done. The Temple isn't open on the weekends anymore, so I took a day off work. I like to get to Frederick early in case of traffic (and to find parking) so I usually end up grabbing breakfast somewhere before my appointment.

That day I was finishing up some breakfast when I got a phone call informing me that the student who had been assigned to me had called in sick and so my appointment was cancelled for the day. Now I understand that people get sick and that can't be helped, but it feels like there could be safeguards in place for this situation. Even if there can't be, I let the caller know I had taken a day off for this, but wasn't offered anything (not even an opportunity to reschedule). They gave me the emails for the managers so I emailed them. Now I'll admit I was in a sour mood and probably should have taken a breather before emailing them, but I tried to keep it to the point without any all caps or anything. I followed that up with a breakdown of what the cancelled appointment had cost me (including taking a day off of work) but I did NOT ask for reimbursement for that (which is important), just as a way of showing that this had been an inconvenience.

A week goes by with no answer, so I reach out again. Admittedly, this time I was pretty snarky, I'll fully own that. The response from the manager accuses me of asking them to reimburse my costs (which I didn't) and then informs me that, despite paying them money, I am not a guest to him but a model (which, if that's the case, shouldn't they be paying me?)

Obviously I will no longer be going here, but I wanted to let other current or potential customers know what management thinks of you!

I went a while ago but was met with very respectful and professional staff members. I have natural 4C and my stylist was of a different hue than me. My hair type was kind of difficult to manage but I really appreciate that she never made me feel ashamed about it or try to place blame elsewhere. She sought direction from a more experienced stylist and both stylists referred to my hair as tightly curled and beautiful which meant a lot because that is rarely heard when referencing 4C hair. Just want to say thank you for making me feel "normal" and beautiful with your powerful positivity!

I had an appointment for full foil highlights and added a trim when I sat down with my stylist Danielle. I am so thankful I was assigned her! She is a level 2 stylist and was patient and thorough with asking what my goal was with the appointment. Yes, the appointment takes a while, but go in knowing that when you book! She did an amaaaaazing job with the color, I absolutely love it and checked in with me throughout the appointment to make sure I was comfortable. I will be sure following her after she graduates and highly recommend you book with her before she leaves in October!

If you don't know already this is a school so you are putting your hair into the hands of future professionals sometimes it takes a little longer, but it's worth it. They have learning leaders that are always there to make sure everything goes smoothly. I always go to phase 2 which is their like honors section and I have never had a problem.

I came in after about 8 months of not getting my hair done. My ends were...horrendous, my color... disgusting, I just overall had no shape in my hair. Thankfully off of a friends recommendation I made an appointment with Erica Cramer. Erica, Erica, Erica, I can not say enough nice things about this young stylist! Extremely friendly, took her time, and gave great recommendations on products they sold. I will 100% be coming back and making another appointment with her!

I could sit here and bore you with all the details of my experience here but I'll keep it snappy and to the point. I had been going to the school on and off for about 10 years and never had an aversive experience. Let's just say I got highlights that was done very sloppily and incorrectly by a student who was level 2 and graduated in May, I would have been better off doing it myself. I had to pay to get it fixed and was treated very poorly when I came back dissatisfied.

Take Home Message: if you're satisfied with your service and have no complaints, they treat you well, are kind, and professional. However, as soon as you have a complaint things take an ugly turn and your treated with haste and snootiness. You almost get a sense that there gossiping about you when they walk away or will as soon as you leave.

Also, the learning leader Jackie is very unpleasant to deal with and should steer clear from being in any customer service/ people oriented industry. Very bad vibes from that woman.

Other than a quick cut or wax I would do yourself a favor and just go to a professional salon...there are more affordable ones out there if you really look.

I was a regular at the Paul Mitchell school in my previous town, and sought out this one after relocating. As I'd hoped, I got a great cut at at very reasonable price.

I'd brought a picture of a cut I'd had in mind. Turned out, it wouldn't have looked right because my hair is so thick. But the stylist & instructor adapted it to achieve the look I wanted.

One thing to keep in mind is that any service here will take longer, since the student stylists have to confer with their teachers frequently. They're also a bit more slow and deliberate, since they haven't accumulated that muscle memory yet. That has its own upside - you get way fewer little jabs and tugs.

Since it's hard to predict how long your service(s) will take, you'd be wise to avoid the metered street parking. There are garages close by on both Church & Court streets.

BTW, the student stylists practice on doll heads before getting to work on customers.

I've had a very hard time finding salons that aren't expensive, and a stylist who'll give me the cut I asked for without pestering. (Did I want shaggy layers the last 3 times you asked? How many times have I said bangs are for younger women? Stop asking!)

I'll definitely return here.